Order Creation
- Create retail, wholesale, and online customer orders
- Capture gold rate, pricing, tax, and making charges
- Record customer details and delivery commitments
- Auto-generate order documents, invoices, and challans
SIONIQ Retail features
ORDER MANAGEMENT
Command every order, from booking to delivery
From retail, wholesale, and online orders to fulfillment and returns — manage every step with complete visibility and control.
Order Processing
- Track orders through configurable workflow stages
- Manage approvals, packing, and dispatch activities
- Maintain complete user-wise audit trail
- Deliver partial shipments with pending quantity tracking
Order Tracking
- View real-time order status across all branches
- Monitor pending, processed, and delayed orders
- Track every order from booking to delivery
- Improve customer communication and visibility
Pricing & Discount Control
- Configure product-wise pricing rules
- Apply customer-specific pricing policies
- Control discounts through approval workflow
- Protect margins with pricing validations
Returns & Cancellations
- Process returns with automated stock reversal
- Update GST and financial entries instantly
- Capture return and cancellation reasons
- Maintain complete audit-ready transaction history
Order Analytics
- Analyze order conversion performance
- Monitor delivery timelines and efficiency
- Compare branch-wise fulfillment trends
- Identify operational bottlenecks quickly
JOBWORK MANAGEMENT
Control every jobwork process, inside and out
From material issue to finished goods inward — track karigars, wastage, approvals, and production performance with precision.
Jobwork Issue
- Issue gold, stones, and materials to karigars
- Record weight, purity, and design references
- Maintain complete material accountability
- Approve high-value and exceptional wastage issues
Stage-Wise Tracking
- Track every manufacturing process digitally
- Monitor casting, setting, and polishing stages
- Identify production delays instantly
- Improve vendor coordination and planning
Wastage Monitoring
- Define standard wastage by metal category
- Compare actual and expected wastage
- Minimize precious metal losses
- Track standard loss, recovery, and abnormal variance
Jobwork Inward
- Reconcile finished goods with issued materials
- Validate weight and purity before inward
- Update inventory with accurate stock values
- Prevent production and costing mismatches
Vendor Assignment
- Assign jobs based on vendor expertise
- Balance workload across multiple karigars
- Improve production turnaround time
- Optimize manufacturing resource planning
Jobwork Reporting
- Analyze karigar productivity and efficiency
- Compare vendor turnaround performance
- Review jobwork cost variance reports
- Support data-driven vendor decisions
BARCODE & INVENTORY MANAGEMENT
Know exactly where every piece of inventory stands
Track every jewelry item across branches, counters, and lockers with barcode-driven visibility and accurate stock movement.
Barcode / Tagging
- Generate unique barcode or RFID tags
- Link items with weight and purity
- Enable complete product traceability
- Track items by batch and lot references
Real-Time Stock Visibility
- View stock across branches instantly
- Monitor counter and locker inventory
- Prevent stock shortages and overselling
- Improve inventory planning accuracy
Stock Movement Tracking
- Track inward and outward movements
- Record inter-branch stock transfers
- Maintain complete movement history
- Strengthen inventory audit controls
Stock Aging Analysis
- Identify slow-moving inventory quickly
- Monitor aging stock by category
- Support inventory clearance planning
- Reduce dead stock accumulation
Physical Stock Audit
- Perform barcode-based stock verification
- Compare physical and system inventory
- Detect stock variance automatically
- Approve shortage and excess adjustment entries
Inventory Reports
- Generate valuation and turnover reports
- Analyze category-wise stock performance
- Monitor branch inventory trends
- Support strategic inventory decisions
REPAIR MANAGEMENT
Take every repair from request to resolution
From defect identification and estimation to workshop assignment, QC, and billing — manage the complete repair lifecycle.
Repair Request Logging
- Register repair requests systematically
- Capture customer and product details
- Record defects and service requirements
- Ensure complete repair traceability
Item & Defect Identification
- Record visible product defects accurately
- Store repair photos and condition notes
- Identify stone and polish damages
- Improve repair communication workflow
Repair Estimation
- Generate transparent repair quotations
- Estimate labor and material costs
- Obtain customer approval digitally
- Route high-value repairs through approval
Repair Status Tracking
- Track repair progress stage-wise
- Monitor assessment and QC status
- Provide real-time repair updates
- Improve service delivery timelines
Workshop Assignment
- Assign repairs to skilled karigars
- Balance workshop workloads efficiently
- Track repair responsibility clearly
- Record gold and stone consumed per job
Billing Integration
- Integrate repair charges with POS
- Track advance and balance payments
- Automate repair payment processing
- Simplify financial reconciliation
VENDOR & SUPPLIER MANAGEMENT
Build stronger control across your supplier network
Manage vendors, purchase orders, receipts, payments, compliance, and performance from one centralized platform.
Vendor Master
- Maintain centralized vendor database
- Store contact and compliance details
- Track complete transaction history
- Categorize karigars, suppliers, and service providers
Purchase Orders
- Create structured purchase orders
- Define pricing and quantity controls
- Track purchase order status
- Improve procurement discipline
Material Receipt
- Match receipts against purchase orders
- Validate quantity and quality checks
- Record shortage and excess details
- Prevent procurement discrepancies
Vendor Performance
- Measure delivery and quality performance
- Track vendor service efficiency
- Compare supplier reliability metrics
- Generate vendor spend and performance reports
Payment Tracking
- Track advances and outstanding dues
- Monitor vendor payment schedules
- Analyze payable aging reports
- Strengthen financial planning
Compliance Records
- Store GST and compliance documents
- Track document expiry dates
- Generate renewal reminders automatically
- Improve regulatory compliance readiness
HALLMARK MANAGEMENT
Keep every jewelry piece certified and traceable
Manage hallmark assignments, BIS compliance, certifications, authorities, and validity with complete item-level traceability.
Hallmark Assignment
- Assign hallmark details to jewellery items
- Store certification numbers digitally
- Link hallmark with inventory records
- Ensure product authenticity tracking
BIS Compliance
- Maintain complete BIS compliance records
- Support statutory compliance requirements
- Record inspection audit history
- Support BIS inspections with ready audit records
Certification Tracking
- Track item-wise hallmark certificates
- Monitor certification verification status
- Manage renewal and validation process
- Manage hallmarking centres and authority details
Validity Monitoring
- Track certification expiry dates
- Generate automatic renewal alerts
- Prevent compliance lapses
- Maintain uninterrupted certification status
Item Traceability
- Link hallmark with barcode inventory
- Verify authenticity at every stage
- Improve product traceability
- Increase customer confidence
Reports & Analytics
- Generate hallmark compliance reports
- Analyze certification volumes
- Monitor regulatory performance
- Support compliance planning decisions
QUALITY CHECKING (QC)
Make quality consistent across every stage
Standardize inspections, identify defects, manage rework, and prevent quality issues from reaching the next stage.
QC Inspection Setup
- Define quality checkpoints for every process
- Standardize inspection across all operations
- Configure stage-wise quality parameters
- Ensure consistent quality compliance
Defect Identification
- Record product defects with detailed remarks
- Capture photos for quality verification
- Track quality deviations accurately
- Add inspector remarks at every checkpoint
Pass / Fail Control
- Mark inspection results with pass or fail
- Restrict defective items from movement
- Record rejection reasons systematically
- Prevent defective stock deliveries
Rework Management
- Send rejected items for rework
- Track complete rework lifecycle
- Monitor correction status efficiently
- Improve final product quality
Stage-Wise QC
- Perform QC at every production stage
- Detect quality issues at early stages
- Reduce manufacturing defects
- Improve production consistency
QC Analytics
- Analyze recurring quality issues
- Monitor defect trend reports
- Identify process improvement areas
- Generate quality and rejection reports
POS MANAGEMENT
Make every billing experience faster and smarter
From barcode scanning and automated pricing to payments, returns, and sales tracking — simplify every counter transaction.
Fast Billing Interface
- Complete billing with minimal clicks
- Speed up customer checkout process
- Simplify jewellery billing workflow
- Tag salesperson to every bill
Barcode Scanning
- Scan products using barcode instantly
- Fetch weight and pricing automatically
- Eliminate manual billing errors
- Improve billing accuracy
Multi-Payment Support
- Accept cash, card, UPI, and wallets
- Support EMI and split payments
- Record multiple payment methods
- Handle split and partial payment settlements
Return & Exchange Handling
- Process returns with stock updates
- Calculate exchange value automatically
- Update GST adjustments instantly
- Simplify exchange transactions
Price & Tax Automation
- Apply live gold rate calculations
- Automate GST and tax computation
- Reduce manual pricing errors
- Ensure accurate invoice values
POS Reports
- Generate daily sales summaries
- Reconcile cashier collections easily
- Analyze payment mode trends
- Compare branch sales performance
BUY BACK MANAGEMENT
Turn every old-gold transaction into a trusted experience
Evaluate purity, calculate value, manage approvals, and process adjustments with transparent and accurate buy-back workflows.
Buy Back Request Entry
- Record old gold buy back requests
- Capture customer transaction details
- Register weight and purity values
- Route high-value buy backs for approval
Old Gold Evaluation
- Evaluate purity before valuation
- Calculate impurity deductions accurately
- Record inspection observations
- Convert purity to standard fineness automatically
Rate Calculation
- Calculate value using gold rates
- Capture rate at transaction time
- Maintain pricing transparency
- Protect business profit margins
Adjustment Against Sale
- Adjust buy back against purchases
- Calculate payable balance instantly
- Simplify exchange transactions
- Improve customer convenience
Payment Processing
- Process refunds through multiple modes
- Auto-post finance transactions
- Track payment settlements accurately
- Simplify financial reconciliation
Buy Back Reports
- Analyze buy back performance
- Monitor purity trend reports
- Evaluate rate impact analysis
- Support inventory planning decisions
CREDIT MANAGEMENT
Stay ahead of credit risk and customer dues
Set credit limits, control approvals, track outstanding balances, and manage overdue accounts with greater financial discipline.
Credit Limit Setup
- Define customer credit limits
- Track credit utilization instantly
- Prevent excess credit exposure
- Approve credit limits through workflow
Outstanding Tracking
- Monitor customer outstanding balances
- Analyze invoice aging reports
- Improve collection efficiency
- Strengthen cash flow visibility
Overdue Alerts
- Send automatic payment reminders
- Notify overdue account status
- Escalate delayed payment cases
- Improve recovery performance
Credit Blocking
- Block sales beyond credit limits
- Alert users before billing
- Prevent unauthorized credit sales
- Strengthen financial discipline
Statement Generation
- Generate customer account statements
- Include invoice-wise transaction details
- Share statements digitally
- Compute interest on overdue outstanding
Credit Analytics
- Analyze customer payment behavior
- Identify high-risk credit accounts
- Monitor collection performance
- Support credit policy decisions
EMI / SCHEME MANAGEMENT
Turn customer savings into lasting relationships
Manage schemes, installments, missed payments, maturity benefits, and redemptions through one seamless workflow.
Scheme Reports
- Analyze active scheme performance
- Forecast maturity liabilities
- Monitor customer participation
- Support financial planning decisions
Scheme Creation
- Create flexible customer savings schemes
- Configure tenure and contribution rules
- Define bonus and maturity benefits
- Configure bonus, gift, and benefit slabs
Missed Installment Handling
- Track overdue installment payments
- Apply grace period and penalties
- Identify defaulting scheme members
- Improve scheme payment discipline
Maturity Calculation
- Calculate maturity amount automatically
- Include bonus and benefit values
- Generate redemption statements
- Simplify final scheme settlement
Redemption Adjustment
- Redeem scheme during billing
- Adjust maturity against invoices
- Reconcile taxes automatically
- Close and settle matured schemes
Installment Tracking
- Record every installment payment
- Track paid and pending installments
- Monitor payment history instantly
- Improve recurring payment accuracy
PROMOTIONS & REWARDS MANAGEMENT
Turn every promotion into measurable growth
Create targeted offers, loyalty programs, and campaigns while tracking customer engagement and promotional performance.
Promotion Setup
- Create promotional campaigns easily
- Configure campaign validity periods
- Apply offers automatically
- Define offer rules, slabs, and eligibility
Reward Redemption
- Redeem loyalty points during billing
- Validate reward eligibility instantly
- Support partial point redemption
- Improve customer engagement
Loyalty Points System
- Reward customers with loyalty points
- Track purchase-based rewards
- Maintain centralized point balances
- Encourage repeat purchases
Campaign Tracking
- Measure campaign sales performance
- Analyze promotional revenue impact
- Monitor customer response trends
- Improve marketing ROI
Auto-Apply Offers
- Apply eligible offers automatically
- Eliminate manual discount selection
- Control offer override approvals
- Apply offers across store and online channels
Promotion Reports
- Generate campaign performance reports
- Analyze customer participation
- Measure offer effectiveness
- Optimize future promotions
COUPONS & VOUCHER MANAGEMENT
Make every offer secure, flexible, and easy to redeem
Create and manage digital coupons and vouchers with controlled validity, usage rules, balances, and real-time validation.
Coupon Creation
- Create secure digital coupons
- Generate unique coupon codes
- Support targeted campaigns
- Prevent coupon duplication
Voucher Management
- Issue value-based gift vouchers
- Track voucher redemption history
- Manage voucher balances
- Support partial redemption with balance tracking
Validity Control
- Configure coupon expiry dates
- Restrict invalid coupon usage
- Enforce campaign validity
- Improve promotion control
Usage Restrictions
- Restrict coupons by products
- Apply branch-wise limitations
- Control customer eligibility
- Protect business profitability
Auto Validation
- Validate coupons instantly
- Block invalid coupon codes
- Improve checkout speed
- Prevent redemption errors
Coupon Reports
- Generate redemption reports
- Analyze coupon usage trends
- Measure campaign revenue impact
- Monitor issued, used, and expired coupons
DISCOUNTS & INCENTIVE MANAGEMENT
Protect your margins while rewarding performance
Control discounts, approvals, targets, commissions, and incentives with rules designed for profitable growth.
Discount Rules Setup
- Configure product-wise discounts
- Define value-based discount slabs
- Enforce pricing policies
- Protect business margins
Approval-Based Discounts
- Require manager discount approvals
- Track approval history
- Prevent unauthorized discounts
- Strengthen pricing governance
Sales Incentive Plans
- Create employee incentive plans
- Configure branch-wise rewards
- Align incentives with targets
- Support branch, team, and individual incentives
Commission Calculation
- Calculate commissions automatically
- Apply configurable commission rules
- Integrate with payroll system
- Eliminate manual calculations
Target Management
- Assign monthly sales targets
- Monitor target achievements
- Track employee performance
- Compare actual achievement against targets
Incentive Reports
- Generate incentive summaries
- Analyze reward effectiveness
- Review payout reports
- Support strategic planning
E-CATALOG MANAGEMENT
Put your jewelry collection in every customer’s hands
Showcase products through rich digital catalogs, smart sharing, QR access, enquiries, and engagement analytics.
Digital Product Catalog
- Create digital jewellery catalogs
- Display high-quality product images
- Organize products with specifications
- Organize items by category and collection
Catalog Sharing
- Share catalogs via WhatsApp
- Generate secure catalog links
- Support remote product selling
- Customize catalogs with logo and branding
Price Visibility Control
- Restrict pricing by user roles
- Control B2B price visibility
- Protect confidential pricing
- Manage access permissions
QR Code Access
- Generate QR codes for catalogs
- Access collections instantly
- Support exhibitions and events
- Improve digital product access
Enquiry Capture
- Capture customer enquiries online
- Convert enquiries into leads
- Integrate directly with CRM
- Improve follow-up efficiency
Catalog Analytics
- Track catalog view counts
- Monitor customer engagement
- Identify popular jewellery designs
- Support inventory planning
DISTRIBUTION MANAGEMENT
Move the right stock to the right place, on time
Coordinate transfers, dispatches, logistics, deliveries, and returns across branches with complete inventory visibility.
Distribution Analytics
- Analyze dispatch performance
- Monitor logistics efficiency
- Identify delivery delays
- Generate branch-wise distribution MIS reports
Multi-Branch Distribution
- Manage inter-branch stock transfers
- Track inventory across locations
- Maintain item-level traceability
- Improve stock availability
Logistics Integration
- Integrate courier services
- Track shipment status online
- Monitor delivery progress
- Plan and schedule dispatch with documents
Delivery Tracking
- Confirm successful deliveries
- Record proof of delivery
- Track returned shipments
- Improve delivery transparency
Return Handling
- Process returned inventory
- Perform item quality inspection
- Update stock and accounts
- Ensure financial accuracy
Stock Transfer Orders
- Create digital transfer requests
- Approve stock movements quickly
- Confirm received quantities
- Prevent transfer discrepancies
MELTING MANAGEMENT
Turn every gram into accountable production value
Track melting requests, input purity, losses, refined output, approvals, and inventory updates with complete control.
Melting Request
- Create authorized melting requests
- Record scrap material details
- Track approval status
- Ensure process accountability
Input Material Tracking
- Record scrap weight accurately
- Capture purity information
- Define standard loss limits
- Protect inventory value
Purity Conversion
- Calculate refined purity automatically
- Apply standard conversion rules
- Update refined stock values
- Improve accounting accuracy
Loss Tracking
- Compare actual versus standard loss
- Detect abnormal material variance
- Monitor melting efficiency
- Improve profitability control
Output Accounting
- Record refined gold output
- Reconcile input and output weights
- Update inventory automatically
- Maintain financial accuracy
Melting Reports
- Generate melting performance reports
- Analyze material loss trends
- Measure process efficiency
- Support production planning
RETAIL INTELLIGENCE DASHBOARD
Turn retail data into decisions that drive growth
Bring sales, inventory, customer behavior, and profitability insights together to uncover trends and act with confidence.
Sales Performance Analytics
- Monitor daily sales performance
- Compare branch-wise revenue
- Analyze seasonal sales trends
- Support strategic growth decisions
Inventory Intelligence
- Monitor stock turnover ratios
- Track inventory aging reports
- Identify slow-moving products
- Improve capital utilization
Customer Insights
- Analyze customer purchase behavior
- Monitor buying frequency trends
- Measure customer lifetime value
- Improve retention strategies
Profitability Analysis
- Measure gross profit margins
- Compare branch profitability
- Analyze operational costs
- Support business decisions
Order Intelligence
- Monitor order fulfillment status
- Track pending customer orders
- Analyze delivery performance
- Improve order efficiency
Financial Dashboard
- Track receivables and collections
- Monitor outstanding customer balances
- Analyze daily cash flow trends
- Improve financial control